Customer Service Representative

$37,440 - $37,440/Yr

Superlative Rm - Elk Grove, CA

Full-time - Entry Level

Elk Grove, CA

Administrative and Support Services

About the position

Superlative RM is seeking a dedicated Customer Service Representative to join their team in Elk Grove, CA. This full-time position focuses on empowering consumers to manage their debts effectively while contributing to the company's mission of financial wellness. The role involves engaging with consumers, negotiating payment arrangements, and ensuring compliance with legal standards in a supportive and dynamic work environment.

Responsibilities

• Manage a diverse portfolio of consumer collection accounts with autonomy.
• Leverage multiple systems to gain insights into each consumer's financial landscape.
• Analyze personal financial details to craft effective resolutions.
• Exhibit professionalism and courtesy in every interaction.
• Ensure compliance with quality standards and legal guidelines in all consumer engagements.
• Achieve and surpass monthly production goals.
• Negotiate payment arrangements through various channels with skill.
• Thrive in a fast-paced environment, demonstrating consistent effort and adaptability.

Requirements

• High school diploma/GED or equivalent experience.
• Demonstrated curiosity and critical thinking abilities.
• Strong negotiation and communication skills with a persuasive approach.
• Ability to prioritize tasks and manage multiple responsibilities efficiently.
• Outstanding verbal and written communication skills.
• Proficiency in English; Spanish is a plus.
• Familiarity with FDCPA and related collection laws is preferred.

Nice-to-haves

• Bilingual in English and Spanish is a plus.
• Familiarity with FDCPA (Fair Debt Collection Practices Act) and related collection laws.

Benefits

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Referral program