Customer Service Representative

Royal Bank of Canada - Winchester, VA

Full-time - Entry Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

City National Bank is seeking passionate individuals to join our team as Customer Service Representatives. As a leading bank in the region, we pride ourselves on providing exceptional service to our customers. In this role, you will be part of a team of award-winning customer service professionals dedicated to excellence in everything we do. We understand that our employees are our greatest asset, and we offer an inclusive and supportive work environment where you can thrive both personally and professionally. As a Customer Service Representative, you will serve as the first point of contact for customers, representing the bank in a professional and helpful manner. Your primary responsibility will be to provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues. You will also identify and assess customers' needs to recommend appropriate banking products and services, process transactions accurately and efficiently, and educate customers on self-service options. We believe in investing in our employees' growth and development, offering comprehensive training programs and a clear career path for advancement within our organization. Our competitive compensation and benefits package includes health insurance, retirement plans, and paid vacation. Join us and be part of a close-knit team that celebrates individuality and promotes collaboration.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Benefits

• Health insurance
• Retirement plans
• Paid vacation