Law Office Of Bryan Fagan - Houston, TX
posted 2 months ago
Full-time - Entry Level
Onsite - Houston, TX
Justice, Public Order, and Safety Activities
About the position
The Customer Service Representative at the Law Office of Bryan Fagan plays a crucial role in supporting leadership, internal employees, and clients in a high-volume family law firm. This position involves managing client interactions, scheduling meetings, and ensuring a high standard of customer service in a fast-paced environment.
Responsibilities
- Schedule client meetings.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Other duties as assigned.
Requirements
- 3 years of customer service experience.
- Experience with MS Office.
- Exceptional communication skills, verbal and written, via phone, email, and in person.
- Skilled in scheduling meetings.
- Dependable with a good attendance record.
- Attention to detail and ability to work well under tight timelines and pressure.
- Experience in assisting with legal support service requests and data entry.
Nice-to-haves
- Bilingual in Spanish.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- 401(k) matching
