Customer Service Representative

$33,280 - $37,440/Yr

Johnson Controls - Aurora, CO

Full-time - Entry Level

Aurora, CO

Specialty Trade Contractors

About the position

The Customer Service Agent position at Johnson Controls involves serving as an Emergency Dispatch Operator, responsible for monitoring alarm systems, responding to alarms, and dispatching the appropriate authorities. This role includes a structured training program and opportunities for advancement through a built-in promotion program, allowing for raises within the first six months of employment.

Responsibilities

• Monitor alarm systems for signals and respond accordingly.
• Place outgoing calls to verify alarms and dispatch authorities as needed.
• Document incidents and actions taken in the system accurately.
• Participate in a five-week paid training program to learn about the dispatch operator role and procedures.
• Engage in a Completion Bonus Program to earn bonuses in the first year.

Requirements

• High school diploma or GED preferred.
• Must be at least 18 years old.
• Minimum of six months of customer service experience; one year or more call center experience preferred.

Nice-to-haves

• Excellent communication skills.
• Ability to type between 20 - 25 words per minute.
• Basic knowledge of computer applications.
• Ability to work efficiently under pressure.
• Strong problem-solving skills.
• Strong organizational skills.
• Strong work ethic.

Benefits

• Built-in promotion program with two raises in the first six months.
• Completion Bonus Program with three bonuses in the first year.
• Paid training program.