Customer Service Representative

$41,600 - $45,760/Yr

Fasttrack Solutions - Corona, CA

Full-time - Entry Level

Corona, CA

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at FastTrack Solutions is responsible for providing support in the freight transportation industry. This role involves direct communication with drivers and dispatchers, ensuring effective data entry, and managing customer inquiries. The ideal candidate will have a background in the transportation sector and be familiar with industry-specific documentation such as bills of lading.

Responsibilities

• Handle phone calls with drivers and dispatchers.
• Support customer inquiries and data entry tasks.
• Communicate effectively with vendors via email.
• Understand and manage documentation related to freight transportation.

Requirements

• Bilingual in English and another language.
• Proficient in Microsoft Outlook.
• Minimum of 1 year of customer service experience.
• At least 2 years of experience in the freight transportation industry.
• Familiarity with bills of lading and tractor trailers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance