Customer Service Representative
J&M Plating•Rockford, IL
486d•$35,000 - $54,000
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About The Position
The Customer Service Representative at J&M Plating is responsible for being the primary contact for customers, providing information and solutions regarding fastener finishing products and services. This role involves managing customer inquiries, processing orders, and ensuring customer satisfaction while maintaining accurate records of interactions. The representative will also coordinate with various departments to meet production and delivery goals, acting as a liaison between customers and internal teams.
