Customer Service Representative

$45,760 - $49,920/Yr

Thomasson Construction - New York, NY

Full-time - Entry Level

New York, NY

Specialty Trade Contractors

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints in a professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Conduct data entry tasks as required to update customer information.
• Identify opportunities for upselling or cross-selling products based on customer needs.

Requirements

• Strong phone etiquette with the ability to communicate clearly and effectively in English.
• Proven experience in customer support or customer service roles.
• Familiarity with sales techniques to assist in promoting products or services.
• Proficient in data entry with attention to detail.
• Ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills and the ability to remain calm under pressure.

Nice-to-haves

• Bilingual abilities in Spanish are highly desirable but not mandatory.
• Experience working in a call center environment is a plus.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance