Customer Service Representative

$37,440 - $41,600/Yr

Apple One Agency - Orange, CA

Full-time - Entry Level

Orange, CA

Administrative and Support Services

About the position

The Customer Service Representative (CSR) role at Apple One is designed for individuals who are passionate about providing exceptional customer service. The CSR will serve as a liaison between the company and its customers, ensuring that inquiries are addressed efficiently and effectively. This position emphasizes the importance of communication, problem-solving, and building strong relationships with customers to maintain high satisfaction levels.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Benefits

• Full-time position
• Competitive pay of $18.00 - $20.00 per hour
• In-person work location