Customer Service Representative

$30,000 - $50,000/Yr

The Insurance Goat - Red Bank, NJ

Full-time - Entry Level

Red Bank, NJ

About the position

The Customer Service Representative position at our company is designed for individuals who enjoy interacting with others and providing exceptional service. The role focuses on responding to customer inquiries, resolving service issues, and ensuring a high level of customer satisfaction. This position is ideal for those who thrive in a dynamic environment and are passionate about helping people.

Responsibilities

• Interact with the sales lead to maintain and improve service and product knowledge
• Keep track of customer accounts and make updates with new account information as necessary
• Create records of customer interactions and follow up to ensure all questions have been answered
• Communicate frequent customer suggestions to the team to troubleshoot
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Requirements

• Previous work in a customer-facing position
• Display strong communication skills, active listening skills, and personal skills
• High school diploma, G.E.D. or equivalent