Customer Service Representative

Customer Service Representative 549 Ottawa Ave NW, Grand Rapids, MI 49503 Hybrid work $25 - $30 an hour - Full-time Profile insights Find out how your skills align with the job description Skills Do you have experience in Order fulfillment ? Yes No Education Do you have a Bachelor's degree ? Yes No Languages Do you know English ? Yes No Job details Here's how the job details align with your . Pay $25 - $30 an hour Job type Full-time Shift and schedule Day shift Monday to Friday Benefits Pulled from the full job description 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Full job description Kvadrat was established in Denmark in 1968 and has deep roots in Scandinavia's world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing, design textiles, rugs, acoustics and window covering solutions for both commercial and residential interiors. We are currently building our North American organization and are therefore seeking a Customer Service professional to support our clients and sales team. Our focus is to develop the absolute best customer service in the industry. We offer a unique opportunity to be part of a growing US organization with global roots. Your main responsibilities will include: Preparing quotations and sales contracts, ultimately assisting the sale team to achieve sales target Order processing, from receipt of order to delivery, invoicing, preparing shipments in cooperation with Denmark in case of delivery issues - via Microsoft D365 Follow-up invoicing and payment issues with customers Regular administration of data input and updates including customer/meeting/project information Administrative support to the sales team (e.g. meeting the clients if necessary) Regular communication with customers Assistance in project management/engaging with contractors when needed Welcoming guests at the showroom Supporting colleagues for marketing events if necessary Your profile You have at least 2-3 years of experience with order processing or customer service You have experience navigating within an ERP system You are structured and well organized, positive and proactive You are honest, patient, detail-oriented, open-minded and service-minded You have a strong sense of responsibility and a great passion for your work You are willing to acquire new skills and to face new challenges You are a solid team player, but also thrive when working independently Knowledge and skills required: Bachelor's degree or higher Excellent communication skills Skilled in the Microsoft Office Suite Experience with a CRM system(s) Application Please submit your application to Wendy Cairo, Senior Customer Service Manager, [email protected] We are Kvadrat Our products reflect our commitment to color, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world's most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China. At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects and artists, including; David Adjaye, Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman Signer, as well as Patricia Urquiola. We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality driven in all decisions and actions, to act according to our mindset of ‘strong teams - one company', to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect. kvadrat.dk Job Type: Full-time Pay: $25.00 - $30.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Ability to Commute: Grand Rapids, MI 49503 (Required) Work Location: Hybrid remote in Grand Rapids, MI 49503 If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. loading