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Chefs' Warehouseposted 2 months ago
$20 - $24/Yr
Full-time
Bronx, NY
Merchant Wholesalers, Nondurable Goods

About the position

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

  • Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
  • Run production reports as requested by the warehouse team.
  • Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
  • Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
  • Build and maintain customer relationships.
  • Deal professionally on the phone and in person with customers, vendors and fellow employees.
  • Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
  • Assist with processing special orders and customer price lists.
  • Run credits as approved by management.
  • Assist with AR/AP functions.
  • Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
  • Attend sales meetings and take part in sales activities as needed.
  • Additional projects or tasks may be assigned as needed.

Requirements

  • High School Diploma or higher degree required.
  • 2-4 years of meat industry experience required.
  • Minimum 4 years in customer service/sales required.
  • Ability to read, write, and speak fluently in English language required. Spanish a plus.
  • Strong technology and computer skills required. Experience with Canopy system a plus.
  • Must be a team player with a positive attitude.
  • Self-motivated, professional ability to multitask, and work well under pressure.

Benefits

  • Paid Vacations, Paid Holidays
  • Health, Dental and Medical Benefits
  • Weekly pay
  • Life Insurance
  • 5% above cost for our high-quality food products
  • Employee discounts for travel and events
  • 401k
  • Employee Stock Purchase Plan
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