Customer Service Representative

Robert Half - Itasca, IL

Full-time - Entry Level

Itasca, IL

Administrative and Support Services

About the position

The Customer Service Representative role at Robert Half in Itasca, Illinois, is essential for managing and resolving customer inquiries while maintaining an accurate customer database. This position involves processing orders, managing customer accounts, and contributing to the company's commitment to excellent customer service.

Responsibilities

• Efficiently process and manage customer orders and returns
• Handle customer inquiries and complaints, ensuring their needs are met
• Maintain and update the customer database using tools such as Salesforce and SAP
• Collaborate with the sales team to ensure customer satisfaction and drive sales
• Assist in direct marketing activities to develop new and existing customer relationships
• Monitor customer accounts and take appropriate action when necessary
• Enter and manage data accurately, including order entries and invoicing

Requirements

• Proficiency in answering inbound and outbound calls in a call center environment
• Demonstrated skills in providing excellent customer service
• Proven experience in data entry and order entry tasks
• Ability to handle email correspondence professionally and efficiently
• Experience with scheduling appointments and managing calendars
• Knowledge of Microsoft Excel and Microsoft Word
• Proficiency with SAP and Salesforce platforms
• Proven ability to work in a fast-paced, high-volume environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• High level of integrity and professionalism
• Ability to work independently and as part of a team

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan