Customer Service Representative

Washington Federal • Benson, AZ

387d • $33,280 - $40,498

About The Position

The Customer Service Representative (CSR) at WaFd Bank plays a crucial role in enhancing the financial health of the community by providing exceptional customer service and performing accurate banking transactions. This part-time position offers a supportive work environment with opportunities for career growth and a commitment to employee well-being.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Strong work ethic and integrity.

Nice To Haves

• Previous work experience in retail, consumer service delivery, or client relations.
• Ability to adapt to change and use multiple computer systems.

Responsibilities

• Provide friendly and courteous service to clients, creating a positive first impression.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and procedures to comply with Federal regulations.
• Build rapport and relationships with clients through effective communication.
• Reflect the corporate values and ethics of WaFd Bank in all interactions.

Benefits

• Paid sick time
• Generous 7% 401(k) employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED