Customer Service Representative

$35,360 - $37,440/Yr

Masis Professional Group - Worcester, MA

Full-time - Entry Level

Worcester, MA

About the position

Masis Professional Group is seeking a dedicated Customer Service Representative to be the first point of contact for customers, providing exceptional service and support. The role involves handling inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills, be detail-oriented, and have a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle cash transactions and process payments accurately.
• Perform data entry tasks to maintain up-to-date customer records.
• Conduct outbound calls to follow up on customer feedback or inquiries.
• Collaborate with team members to resolve complex customer issues.
• Maintain a professional demeanor while communicating with customers from diverse backgrounds.
• Assist in sales efforts by promoting additional products or services when appropriate.

Requirements

• Strong customer service skills with a focus on delivering excellent support.
• Proficiency in English; multilingual abilities are highly desirable.
• Experience in sales or office environments is a plus.
• Familiarity with computerized systems for data entry and record management.
• Ability to handle cash transactions responsibly and accurately.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Previous experience in outbound calling is advantageous but not required.

Nice-to-haves

• Experience in sales or office environments is a plus.
• Previous experience in outbound calling is advantageous but not required.

Benefits

• Full-time position
• Competitive pay of $17.00 - $18.00 per hour
• Opportunity for temp-to-hire placement