Customer Service Representative

$33,280 - $33,280/Yr

Adecco - Odessa, FL

Full-time - Entry Level

Odessa, FL

Administrative and Support Services

About the position

Join the Adecco team as a Customer Service Representative II, where you will be the primary point of contact for customers, assisting with inquiries and ensuring smooth operations with delivery drivers. This onsite role is ideal for individuals who enjoy engaging with people and resolving issues effectively.

Responsibilities

• Answer customer calls and help with questions or issues.
• Keep track of delivery drivers and ensure schedules are maintained.
• Check in with customers to assess service quality and resolve any problems.
• Review driver notes to ensure accuracy and completeness.
• Make calls to customers and document interactions.
• Dispatch drivers and track their routes.
• Enter data and create daily reports to monitor performance.
• Maintain professionalism while addressing customer concerns.

Requirements

• 1+ year of experience in customer service, preferably in a call center environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to multitask effectively on a computer.

Nice-to-haves

• High school diploma or equivalent.
• Bilingual (English/Spanish) is a plus.
• Strong multitasking and problem-solving skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay