Customer Service Representative

$41,600 - $57,824/Yr

Spectrum - Vancouver, WA

Full-time - Entry Level

Vancouver, WA

10,001+ employees

Telecommunications

About the position

The Customer Service Representative role at Spectrum involves providing essential support to customers regarding billing inquiries in a fast-paced call center environment. Representatives are responsible for delivering product knowledge and account support, ensuring high customer service standards while building positive relationships with customers. This position is crucial for maintaining customer satisfaction and loyalty, contributing to the overall mission of keeping customers connected through various services.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Empathize with customers while accurately addressing their billing needs.
• Establish and grow professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.
• Represent the company with professionalism and courtesy.

Requirements

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak, and understand English.

Nice-to-haves

• 6+ months of customer service experience.
• 6+ months of experience working with computers and software applications.
• Previous work in cable operations or a telecommunications call center.
• Technical skills in MS Office and typing.

Benefits

• Opportunities for advancement
• Paid training
• Comprehensive benefits package