Customer Service Representative

$27,040 - $37,440/Yr

Bovell Insurance & Financial Services - Tamarac, FL

Part-time,Full-time - Entry Level

Tamarac, FL

About the position

The Customer Service Representative (CSR) role is focused on providing exceptional service to customers by acting as a liaison, offering product and service information, and resolving issues efficiently. The ideal candidate is enthusiastic about helping customers, possesses strong communication skills, and is adept at problem-solving to ensure high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Nice-to-haves

• Language Spanish (Preferred)
• Creole (Preferred)
• Associate (Preferred)
• Customer Service: 1 year (Preferred)

Benefits

• Flexible schedule
• Paid time off