Customer Service Representative

$42,019 - $60,872/Yr

Steele Roofing

Full-time - Entry Level

Remote

Specialty Trade Contractors

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle inquiries efficiently. Multilingual abilities, particularly in Spanish, are highly desirable.

Responsibilities

• Provide outstanding customer support via phone, email, and chat.
• Assist customers with inquiries regarding products and services.
• Handle outbound calling to follow up on customer requests and feedback.
• Maintain accurate records of customer interactions and transactions using computerized systems.
• Demonstrate excellent phone etiquette while addressing customer concerns.
• Collaborate with team members to improve service delivery and client satisfaction.
• Identify opportunities for upselling or cross-selling products based on customer needs.
• Resolve issues promptly and effectively, ensuring a high level of client services.

Requirements

• Previous experience in customer service or client-facing roles is preferred.
• Familiarity with sales techniques and strategies is a plus.
• Proficiency in using computer systems for data entry and record keeping.
• Strong verbal and written communication skills are essential.
• Multilingual candidates, especially those fluent in Spanish, will have an advantage.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule