Customer Service Representative

$41,600 - $45,760/Yr

Master Co.,Ltd - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at Master Electronics plays a crucial role in ensuring a smooth customer journey by handling client inquiries and requests through various communication channels. This position emphasizes collaboration with internal teams to provide accurate information and maintain high customer satisfaction, ultimately contributing to the company's mission of doing significant good.

Responsibilities

• Answer inbound calls and digital tickets, assisting clients with orders, updates, and quotes
• Team up with our internal crew to deliver consistent, reliable responses
• Keep track of client requests to ensure smooth and timely follow-ups
• Deliver top-notch service that makes clients feel valued, building loyalty for our brand
• Set clear, realistic expectations for customers, so they feel informed and empowered
• Troubleshoot, resolve disputes, and dig deep into root causes
• Report and address any customer pain points to restore confidence and keep things moving smoothly
• Gather and share feedback on the website to help make things better for everyone

Requirements

• Customer-focused with a desire to help others and aligned with the company's mission
• Excellent verbal and written communication skills for clear, professional, and positive interactions
• Experienced with SaaS ticketing systems and desktop tools like Microsoft Office and Outlook
• Skilled at managing customer expectations, timelines, and service levels to ensure satisfaction
• Strong problem-solving abilities with a focus on identifying root causes
• Positive, collaborative team player who learns quickly, takes initiative, and contributes to a motivating work environment

Benefits

• Competitive hourly pay range of $20-$22
• Opportunities for professional development
• Flexible work environment
• Collaborative team culture