Family Dollar - Boston, MA
posted about 2 months ago
Full-time
Boston, MA
General Merchandise Retailers
About the position
The Customer Service Representative at Family Dollar plays a crucial role in delivering exceptional service to customers while ensuring a well-maintained store environment. This position involves engaging with customers, assisting them in selecting merchandise, processing transactions, and maintaining store organization. The representative is also responsible for contributing to a safe shopping experience and supporting overall store operations.
Responsibilities
- Provides customer engagement in a positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Requirements
- Prefer completion of high school or equivalent education.
- Ability to follow directives and interpret retail operational documents as assigned.
- Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
- Ability to regularly lift up to 40lbs and occasionally up to 55 lbs from floor level to above shoulder height.
- Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting.
Nice-to-haves
- Customer Focus
- Developing Potential
- Results Driven
- Strong Organizational Skills
- Communication Skills
- Problem Solving/Decision Making
- Job Knowledge
- Relationship Management
