Customer Service Representative

$41,600 - $52,000/Yr

Premier Residential Services - Rancho Santa Fe, CA

Full-time - Entry Level

Rancho Santa Fe, CA

Administrative and Support Services

About the position

The Customer Service Representative plays a crucial role in interacting with clients, guests, and vendors to provide timely and accurate information regarding services. This position involves sales support, home inspections, and various administrative tasks, all aimed at enhancing customer service and operational efficiency. The representative acts as a liaison between clients and the company, ensuring a high level of client satisfaction and retention.

Responsibilities

• Answer incoming calls and assist clients, distributing calls as necessary to appropriate departments.
• Act as a liaison between clients, vendors, and other departments within the company.
• Interact professionally with clients via telephone, electronically, or in person.
• Run daily and weekly work order reports and distribute them to the appropriate department.
• Respond promptly and professionally to client inquiries and direct new client inquiries to the Sales Department.
• Process orders, forms, and requests accurately and timely.
• Keep accurate records of all client interactions, inquiries, compliments, and complaints in the Goldmine computer system.
• Enter house check reports daily and notify clients of any issues.
• Contact and follow-up with necessary vendors for any problems/issues.
• Dispatch necessary information to staff members in a timely manner.
• Coordinate and supervise client and vendor projects.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; demonstrate honesty/integrity; lead by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Establish and maintain open, collaborative relationships with Managers and Associates.
• Oversee the daily performance of a team or department, including planning employee schedules, assigning tasks, and coordinating cross-training.
• Train new hires and provide ongoing training and feedback to employees.
• Implement and enforce systems, policies, and procedures.
• Provide services that exceed client expectations for satisfaction and retention.
• Exemplify excellent client service and create a positive atmosphere for client relations.
• Perform home inspections and complete detailed inspection reports.
• Run client and company errands such as picking up and delivering packages, mail, laundry, etc.
• Provide timely authorized access to client properties.
• Maintain a positive attitude with clients, vendors, and co-workers.
• Adhere to all company safety policies and procedures, reporting any incidents or injuries promptly.
• Perform any other duties assigned by the Manager or Department Managers.

Requirements

• High School Diploma or GED required.
• Three years of experience in customer service required.
• Three years of experience in an administrative role required.
• Must demonstrate professional communication skills and exceptional customer service skills.
• Must be detail-oriented and safety conscious.
• Proficient in the English language, both verbally and in writing.
• Proficient in Microsoft Word and Excel.
• Ability to use or learn Front, Jobber, Ring Central, and Google Workspace within 30 days with demonstrated proficiency.
• Ability to prioritize daily work schedule and work independently with minimal oversight.
• Knowledge of modern office procedures and methods, including telephone communications and record keeping.
• Ability to handle and resolve recurring problems and make recommendations to the Operations Manager.
• Bi-Lingual in Spanish.

Nice-to-haves

• Experience with Microsoft Office for at least 1 year.

Benefits

• 401(k)
• Health insurance
• Paid time off