Customer Service Representative

Akkodis - Bartlesville, OK

Full-time - Entry Level

Bartlesville, OK

Administrative and Support Services

About the position

The Customer Service Representative at Akkodis plays a vital role in managing customer service programs and repair requests. This position focuses on ensuring customer satisfaction through effective communication and collaboration with technical teams, while also striving for continuous improvement in service processes.

Responsibilities

• Manage Repair Requests: Oversee the entire repair process from customer/channel request to delivery, ensuring timely execution in Bartlesville and potentially Warminster.
• Data Entry & Information Gathering: Request and enter necessary information according to established procedures to facilitate repairs.
• Prioritize Repairs: Coordinate with repair technicians to manage repair priorities and meet scheduling and Key Performance Indicators (KPIs).
• Lead Problem Resolution: Address and resolve issues related to capacity, materials, customer concerns, and urgent repair turnaround.
• Complete Repair Orders: Accurately process Service Orders, Sales Orders, and Service Notifications, ensuring invoices are correct and sent to customers.
• Support KPIs: Engage in activities that align with our KPIs (delivery, revenue, safety, quality, integrity) to effectively manage business operations.
• Analyze & Recommend Improvements: Run reports, review datasets, and recommend process changes to enhance KPI performance.
• Participate in Improvement Activities: Take part in or lead initiatives aimed at exceeding service goals and improving overall customer satisfaction.
• Support Team & Tasks: Assist with other roles or tasks as directed by management.

Requirements

• Bachelor's Degree in a relevant field.
• 2 to 5 years of experience in customer service or a related area.
• A combination of education and experience or demonstrated accomplishments will be considered.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay