Customer Service Representative

ManpowerGroup - McDonough, GA

Full-time - Entry Level

McDonough, GA

Administrative and Support Services

About the position

The Customer Service Representative will be a key member of the Customer Care team, responsible for maintaining high standards of customer relationships and providing support to customers in the consumer products industry. This role involves problem-solving, effective communication, and ensuring customer satisfaction through timely and accurate service.

Responsibilities

• Maintain outstanding customer relationship standards through call quality and problem-solving.
• Provide support to customers regarding delivery status, back-order inquiries, and other order fulfillment issues.
• Resolve customer concerns and follow proper escalation channels as needed.
• Ensure follow-through on all commitments made to customers and process requests accurately and timely.
• Proactively communicate potential service issues to customers and internal personnel.

Requirements

• Professional and friendly demeanor
• Good verbal and written communication skills
• 1 year of Microsoft Office experience
• Customer-facing experience
• 40 WPM typing speed for data entry purposes

Benefits

• Opportunity to work with a leading company in the consumer products industry
• Competitive pay
• Paid time off
• Health insurance benefits
• 401(k) plan with company match