Customer Service Representative

Teleties - Orlando, FL

Full-time

Orlando, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Service Representative at TELETIES is a vital role focused on delivering exceptional service to customers. This position involves being the first point of contact for customer inquiries, resolving issues, and maintaining the brand's reputation for quality service. The ideal candidate will be enthusiastic about helping customers and ensuring a positive experience with TELETIES products.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Provide detailed product information to assist customers in making informed purchasing decisions.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Maintain a thorough understanding of TELETIES products and services to offer knowledgeable support.
• Document customer interactions and transactions in our CRM system.
• Collaborate with other departments to ensure customer satisfaction and resolve any issues.
• Identify and report trends in customer feedback to help improve our products and services.

Requirements

• Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM systems and other customer service software.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Passion for providing exceptional customer service.

Nice-to-haves

• Experience with Gorgias platform is a bonus.