CUSTOMER SERVICE REPRESENTATIVE

Family Dollar - Winchester, VA

Full-time - Entry Level

Winchester, VA

General Merchandise Retailers

About the position

The Customer Service Representative at Family Dollar plays a crucial role in delivering exceptional service to customers while ensuring a well-maintained shopping environment. This position involves engaging with customers, assisting them with their purchases, and handling transactions efficiently.

Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Requirements

• Prefer completion of high school or equivalent education.
• Ability to follow directives and interpret retail operational documents as assigned.
• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Ability to regularly lift up to 40lbs and occasionally up to 55 lbs from floor level to above shoulder height.
• Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting.

Nice-to-haves

• Customer Focus
• Developing Potential
• Results Driven
• Strong Organizational Skills
• Communication Skills
• Problem Solving/Decision Making
• Job Knowledge
• Relationship Management