Customer Service Representative

$29,120 - $33,280/Yr

Camtel (Cameroon Telecommunications) - Sulphur, LA

Full-time - Entry Level

Sulphur, LA

Specialty Trade Contractors

About the position

The Customer Service Representative is dedicated to delivering exceptional service to customers and communities by addressing their needs and providing information about the latest technological advancements in telecommunications. This role involves maximizing revenue opportunities, ensuring customer satisfaction, and supporting various administrative tasks related to telephone, cable television, and internet services.

Responsibilities

• Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
• Sell products and services.
• Ensure individual, team and company goals and objectives are met.
• Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
• Perform administrative duties relating to local and long-distance telephone, cable television, and internet services.
• Verify customer-provided information prior to the processing of service orders.
• Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
• Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements.
• Facilitate trouble reports for customers and forward information to the appropriate department or individual.
• Maintain customer plant records.
• Assist technicians in clearing troubles.
• Assist with bad debt collection, as needed.
• Provide pertinent information to technicians and main office personnel, as required.
• Assist with or coordinate special projects, as assigned.
• Perform all other duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent.
• 1+ years customer service/sales experience.
• Basic telephony and cable television experience, inside and out, preferred.

Nice-to-haves

• Proficient computer skills, including Microsoft Office Suite.
• Ability to work as a team member and independently to reach a goal.
• Ability to embrace change and encourage innovative approaches.

Benefits

• Competitive hourly wage of $14 - $16 per hour.
• Flexible work schedule options.