Customer Service Representative

$29,120 - $31,200/Yr

Sagility - Madison, WI

Full-time - Entry Level

Remote - Madison, WI

About the position

The Remote Customer Service Representative position at Sagility LLC focuses on providing exceptional customer service in the healthcare sector. This role is essential in managing customer inquiries and ensuring satisfaction through effective communication and problem-solving. The company offers both bilingual and non-bilingual positions, emphasizing career growth and a supportive work environment.

Responsibilities

• Promptly and effectively manage all incoming calls
• Conduct research to provide effective solutions for customer issues
• Document all calls accurately
• Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
• Strive to achieve daily team quality and customer satisfaction goals

Requirements

• 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year in a single job, preferably in a call center customer service environment
• Reliable attendance with no missed time in the first 90 days
• Ability to type 25 wpm
• Strong oral and written communication skills
• Comfort with desktop computer systems
• Hardwired internet connection with speeds greater than 5MB upload and 10MB download
• Secure, private work area at home
• Flexible schedule availability (Monday-Saturday)

Nice-to-haves

• Previous healthcare experience
• Previous call center experience

Benefits

• Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
• Performance incentives
• Paid training in a state-of-the-art video training environment
• Comprehensive health plan available after 90 days
• Employee wellness and engagement programs
• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives