Customer Service Representative

Americold Logistics - South Plainfield, NJ

Full-time - Entry Level

South Plainfield, NJ

Warehousing and Storage

About the position

The Customer Service Representative role is focused on providing exceptional service to customers by responding to inquiries, processing orders, and handling complaints efficiently. This position involves clerical duties, acting as a liaison between customers and the warehouse, and ensuring accurate invoicing and order management.

Responsibilities

• Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Act as a liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generate all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Maintain updated reports to ensure all loads are empty and closed.
• Schedule loads as required.
• Report customer feedback to management.
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned.

Requirements

• High school diploma or general education degree (GED).
• 0-2 years of related work experience.

Nice-to-haves

• Ability to work in a fast-paced environment, handle multiple tasks at the same time, and have flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem-solving skills.
• Understanding of the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Ability to relate to other people beyond giving and receiving instructions.
• Knowledge of desktop computers, Warehouse Management Systems, Microsoft Office Suite, and accurate typing and data entry skills.