Customer Service Representative

Robert Half - San Diego, CA

Full-time - Entry Level

San Diego, CA

Administrative and Support Services

About the position

The Customer Service Representative role at Robert Half involves managing and facilitating interactions with customers to ensure exceptional service and satisfaction. This position is crucial for maintaining the company's reputation for quality products and services, and it requires a skilled individual who can handle inquiries, complaints, and provide product information effectively.

Responsibilities

• Respond promptly to customer inquiries through various channels including email, phone, and social media.
• Provide product and service information to customers and identify upselling opportunities when appropriate.
• Handle customer complaints, provide appropriate solutions, and follow-up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints in a comprehensible way.
• Work collaboratively with the sales team to develop strategies to improve quality of customer service.
• Conduct customer satisfaction surveys to understand the customers' needs and implement necessary changes.
• Provide feedback on the efficiency of the customer service process.
• Stay informed about new products, services, and promotional offers.

Requirements

• High school diploma required, higher education levels preferred.
• Minimum of 1-2 years customer support experience.
• Strong phone handling and active listening skills.
• Excellent communication and presentation skills, both verbal and written.
• Ability to adapt/respond in different situations and to different customer types.
• Familiarity with CRM systems is a plus.
• Ability to multitask, prioritize and manage time effectively.
• Available to work in shifts.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan