Customer Service Representative

$33,280 - $33,280/Yr

Fastsigns - Houston, TX

Full-time - Mid Level

Houston, TX

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

The Customer Service Representative at FASTSIGNS® OF HOUSTON, TX - WESLAYAN is responsible for managing sales activities from lead generation to project completion. This role focuses on developing and implementing a Sales and Marketing Plan to expand the customer base while ensuring customer satisfaction and revenue generation. The representative serves as the first point of contact for customers and plays a crucial role in maintaining effective communication and support throughout the sales process.

Responsibilities

• Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
• Develop annual sales plan with Franchisee or Center Manager, detailing activities to follow during the fiscal year.
• Demonstrate the ability to carry on a business conversation with customers and decision makers.
• Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
• Identify sales prospects and contact these using a 'drill down' and 'share of wallet' concept.
• Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.
• Follow up on new leads and referrals resulting from telephone, marketing and email activity.
• Develop a complete understanding of pricing and proposal models.
• Complete all paperwork and follow established center procedures from initiation through completion of a project.
• Prepare estimates and establish/maintain estimate follow-up procedures.
• Communicate with customers on order status and changes to the production schedule.
• Execute a variety of marketing functions including in-center database mailings and FASTMAIL campaigns.
• Maintain an attractive retail environment (clean, organized and functional).
• Support center Franchisee or center manager with reports, close-out, invoices, and daily paperwork.
• Ensure WIP summary is up to date.
• Prepare status reports for weekly sales meetings.
• Participate in center staff and sales meetings.
• Assist in the implementation of company marketing plans as needed.
• Perform market research, competitive shops and customer surveys.
• Identify and resolve customer satisfaction issues.
• Establish and maintain effective team relationships with all support departments.
• Adhere to all company policies, procedures and business ethics codes.
• Contact customers within 3-5 days of order pick-up/delivery to confirm customer satisfaction.
• Participate in and practice the brand mentality of 'Everybody Sells'.
• Constantly look for sales opportunities for the center.
• Serve as a backup for answering the phone if the Franchisee, manager and sales/service employees are busy assisting other customers.
• Assist at the front counter as needed.
• Understand the sales process enough to consult with customers to determine project needs and solutions.

Requirements

• Mid-level experience in customer service or sales roles.
• Strong communication skills to engage with customers and decision makers.
• Ability to develop and implement sales plans effectively.
• Proficiency in maintaining databases and following up on leads.
• Understanding of pricing and proposal models.

Nice-to-haves

• Experience in a retail or service-oriented environment.
• Familiarity with marketing functions and strategies.

Benefits

• Starting salary of $16 per hour.