Customer Service Representative

Bemis Manufacturing Company - Sheboygan Falls, WI

Full-time - Entry Level

Sheboygan Falls, WI

Wood Product Manufacturing

About the position

The Customer Service Representative at Bemis Manufacturing Company plays a crucial role in managing the order fulfillment process from receipt to delivery. This position emphasizes the importance of customer interaction, effective communication, and collaboration with sales representatives and other departments to ensure timely and accurate service. The representative is expected to embody the company's values and contribute to continuous improvement efforts while providing exceptional service to customers.

Responsibilities

• Act as liaison for customer and sales reps to Sales and other areas.
• Perform all activities of order receipt, entry, allocation of product, and routing goods as necessary to achieve on-time delivery.
• React promptly to coordinate, communicate, and implement customer-driven requirements.
• Acquire and provide knowledgeable product data for reps and customers.
• Proactively communicate order status updates to reps and customers.
• Proactively keep the customer informed as to the status of their order.
• Provide cross support within the department to ensure full-time availability for quality service and responsiveness.
• Interpret customer programs and pricing schemes for system set-up.
• Actively engage in efforts to improve methods to benefit the customer and the effective operation of the department.
• Provide courteous and professional response for consumer-sourced communication and concerns.
• Interact as needed regarding quality issues and projects and collaborate with Bemis personnel, sales reps, and customers.

Requirements

• High School Diploma required.
• 0-3 years of experience in customer service or related field.
• Excellent communication skills, persuasive communicator, and good listener to ensure consumer satisfaction.
• Strong knowledge of the mechanical and functional areas of proprietary products and features.
• Personal traits: problem solver, accurate, detail-oriented, able to work independently, resolve conflict, and stress resilient.
• Team traits: supportive, result-focused, task-sharing, identifies goals, and strong contributor.
• Administrative traits: organized, uses prioritization, and strong time management skills.
• Ability to adhere to standards.
• Strong Excel skills and must develop expertise using CRM system administration.