Customer Service Representative

$60,299 - $60,299/Yr

Transdev - Hackensack, NJ

Full-time - Entry Level

Hackensack, NJ

5,001-10,000 employees

Transit and Ground Passenger Transportation

About the position

The Customer Service Representative at Veolia North America is responsible for performing various tasks within the Customer Service Operations, focusing on responding to customer inquiries and managing customer accounts. This role involves utilizing multiple communication methods to assist customers with billing and service-related issues, ensuring professional interactions, and maintaining accurate records.

Responsibilities

• Utilize multi-screen monitors for processing customer inquiries.
• Respond to customer inquiries via inbound and outbound calls, chats, and emails.
• Prepare necessary documents and update systems to effect changes to customer accounts.
• Record and process meter readings supplied by customers.
• Maintain professional interactions with internal and external customers.
• Operate company systems, devices, and software applications.
• Perform other similar or less skilled work as assigned.
• Assist employees of a higher classification as assigned.

Requirements

• High School Diploma/GED is required.
• Ability to multitask effectively.
• Good verbal and written communication skills.
• Ability to sit for extended periods of time.
• Strong problem-solving skills and ability to independently follow through on tasks.

Benefits

• Paid time off policies
• Health insurance
• Dental insurance
• Vision insurance
• Employer sponsored 401(k) plan