Customer Service Representative

$31,200 - $32,240/Yr

Second Round, Lp - Austin, TX

Full-time - Entry Level

Austin, TX

Personal and Laundry Services

About the position

The Customer Service Representative role at Second Round involves providing exceptional client support in a business-to-business environment. The position requires strong problem-solving skills, proficiency in Microsoft Excel, and the ability to communicate effectively with clients. This full-time position offers a weekday-only schedule with no nights or weekends, and includes opportunities for bonuses and a hybrid work schedule after 90 days.

Responsibilities

• Manage incoming calls from clients
• Process files and payments using Excel and internal systems
• Provide accurate and complete information using our systems
• Independently work through assignments to achieve maximum client satisfaction
• Follow procedures, guidelines and policies

Requirements

• Proven client support experience or experience as a client service representative
• Strong Excel experience is required
• Strong phone skills and active listening
• Dependability is a must
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Able to work both independently and within a team environment
• High school diploma or equivalent is required

Nice-to-haves

• Bilingual proficiency in English and Spanish

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Life insurance