Customer Service Representative

$37,440 - $37,440/Yr

Express Employment Professionals - Fort Collins, CO

Full-time - Entry Level

Fort Collins, CO

Administrative and Support Services

About the position

The Customer Service Representative role is focused on providing exceptional support to the wildland fire community. This position emphasizes teamwork, positive behavior, and effective communication to ensure a satisfactory buying experience for customers.

Responsibilities

• Provide high-quality customer support via phone, in-person, and email, including assistance with orders, shipping, and product inquiries.
• Resolve shipping issues, manage returns and exchanges, and conduct in-person boot fittings and product assistance.
• Maintain confidentiality for government agency clients while ensuring accurate information delivery.

Requirements

• Excellent verbal and written communication skills, displaying patience and empathy.
• Basic computer skills including knowledge of Word, Excel, and Outlook.
• Willingness to work hard and eagerness to learn about the wildland fire industry.

Nice-to-haves

• Proficiency in both verbal and written communication.
• Basic knowledge of the wildland fire industry.

Benefits

• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Life Insurance