Customer Service Representative

$35,360 - $37,440/Yr

Aanseacore - Clayton, MO

Full-time - Entry Level

Clayton, MO

Publishing Industries

About the position

The Customer Service Representative I at AANSEACORE INC. is responsible for handling operational and administrative tasks with a focus on data review and entry. This role requires effective communication and problem-solving skills to address customer inquiries and ensure accurate processing of information under direct supervision.

Responsibilities

• Receive, evaluate, and respond to customer inquiries via phone or correspondence in a timely manner.
• Complete a variety of operational and administrative work assignments under limited supervision, following general instruction for new or special tasks.
• Review and process data efficiently, ensuring accuracy in operations.
• Identify patterns from partial or conflicting data to help implement solutions to operational or administrative problems.
• Communicate with other departments and outside organizations when necessary, ensuring accurate and sensitive information is relayed as needed.

Requirements

• High school diploma or equivalent.
• Less than two years of related experience in an operational or administrative role.
• Knowledge of essential processes or procedures, such as payroll, administrative assistance, production coordination, or data processing.
• In-depth knowledge or multi-skilled experience achieved through job-related training and considerable on-the-job experience.
• Strong problem-solving skills, with the ability to analyze non-standard operational or administrative issues.
• Ability to communicate sensitive information with other departments or external organizations.

Nice-to-haves

• Experience in payroll (2 years preferred).
• Experience as an Administrative Assistant (4 years preferred).

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule