Customer Service Representative

Gastroenterology Health Partners, Pllc - Louisville, KY

Full-time - Entry Level

Remote - Louisville, KY

Ambulatory Health Care Services

About the position

The Customer Service Representative at Gastroenterology Health Partners is a full-time role focused on providing exceptional service in a medical office setting. This position involves scheduling appointments, managing patient communications, and ensuring accurate documentation, all while fostering a culture of inclusivity and support for both patients and colleagues.

Responsibilities

• Answer and route calls according to practice standards efficiently.
• Update demographic information in the practice management database.
• Provide patients with appropriate forms, literature, and instructions.
• Document patient interactions, education, or other communications.
• Communicate with referring physicians regarding appointment requests.
• Schedule, reschedule, and cancel routine office visits.
• Process and update referral, demographic, and insurance information in the practice management database.
• Verify insurance coverage when applicable.
• Communicate with referring offices regarding any issues with referrals.

Requirements

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Knowledge of medical terminology preferred.
• Excellent communication and customer service skills.
• Ability to demonstrate a friendly and helpful manner.

Nice-to-haves

• Previous scheduling experience is a bonus.

Benefits

• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching