Customer Service Representative

$41,600 - $45,760/Yr

Mallory Safety And Supply - Carson, CA

Full-time - Entry Level

Carson, CA

501-1,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative at Mallory Safety and Supply plays a crucial role in ensuring exceptional service for both internal and external customers. This position is vital for supporting the company's growth and maintaining its reputation as a leader in safety distribution. The representative will engage with customers, manage orders, and assist with various tasks to enhance customer satisfaction and operational efficiency.

Responsibilities

• Answer incoming calls from customers and other parties.
• Take orders and enter them into Prophet21.
• Answer questions and suggest products for customers.
• Fix invoicing and pick ticket problems.
• Provide front counter coverage when needed.
• Assist with vending accounts.
• Help with some sourcing of products.
• Pick, pull, and stage orders in the warehouse occasionally.
• Assist with miscellaneous projects as needed.

Requirements

• 2-5 years of experience in customer service.
• High School Diploma or GED required.
• Excellent oral and written communication skills.
• Strong time and project management skills with the ability to multitask.
• Strong computer and data entry skills, including Microsoft Office.
• Industry knowledge of safety and industrial distribution highly preferred.
• Candidates with Prophet 21 experience are encouraged to apply.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Referral program