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Customer Service Representatives-Remote (Chesapeake, VA area only)
$31,200 - $31,200/Yr
Sutherland - Charleston, WV
posted 2 months ago
Full-time - Entry Level
Remote - Charleston, WV
Publishing Industries
About the position
The Customer Service Representative position at Sutherland Global Services is a remote role focused on providing exceptional customer support. The role involves engaging with customers to resolve issues, answer inquiries, and ensure a positive experience. This position is ideal for individuals who are problem solvers and are driven to meet goals, with opportunities for advancement within the company.
Responsibilities
- Provide exceptional customer service and support to clients.
- Resolve customer inquiries and issues in a timely manner.
- Utilize problem-solving skills to meet customer needs and goals.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery.
Requirements
- Excellent verbal and written communication skills.
- Full-time availability to meet customer service demands.
- Experience in customer service with strong multi-tasking abilities.
- Familiarity with Microsoft Office applications.
- High school diploma or equivalent.
Benefits
- Competitive hourly rate of $15/hour
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities
- Additional pay incentives and monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
