Customer Service Representatives-Remote (Virginia)

$31,200 - $31,200/Yr

Sutherland - Sacramento, CA

Full-time - Entry Level

Remote - Sacramento, CA

Publishing Industries

About the position

The Customer Service Representative position at Sutherland Global Services is a remote role focused on providing exceptional customer support. The role involves engaging with customers to resolve issues, answer inquiries, and ensure a positive experience. Representatives will utilize their problem-solving skills and communication abilities to meet customer needs effectively while working in a supportive and dynamic environment.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Utilize problem-solving skills to meet customer needs and enhance their experience.
• Maintain effective communication with customers through various channels.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Excellent verbal and written communication skills.
• Full-time availability to meet customer service demands.
• Experience in customer service with strong multi-tasking abilities.
• Familiarity with Microsoft Office applications.
• High school diploma or equivalent.

Nice-to-haves

• Experience in a remote work environment.
• Knowledge of customer service best practices.

Benefits

• Competitive hourly rate of $15/hour
• Medical, dental, and vision benefits
• Paid training and paid time off (PTO)
• Advancement opportunities with 80% of frontline leaders promoted from within
• Additional pay incentives and monthly rewards & recognition programs
• Employee discounts
• Employee Assistance Program (EAP) and health and wellness programs including a personal trainer dedicated to Sutherland