Customer Service Representatives

$37,440 - $41,600/Yr

Coworx Staffing - Falmouth, ME

Full-time - Mid Level

Falmouth, ME

Administrative and Support Services

About the position

The Customer Service Representative role at CoWorx Staffing in Falmouth, ME is essential for ensuring exceptional patient care and operational efficiency. The position involves managing scheduling, client interactions, and teamwork to enhance the patient experience and support office goals.

Responsibilities

• Maintain a productive schedule to meet and exceed office goals.
• Ensure every patient leaves with two appointments.
• Follow scheduling guidelines to support daily production goals.
• Proficiently use dental software for scheduling and patient retention.
• Assist patients in obtaining necessary treatments by understanding and presenting treatment plans.
• Familiarize yourself with insurance coverage, verifying details to enhance patient trust.
• Present financial options confidently and timely.
• Collect patient portions on the day of service and document payments accurately.
• File insurance claims daily with all required attachments to ensure prompt processing.
• Work on insurance reports to rectify any discrepancies.
• Communicate positively and effectively with patients and team members.
• Uphold a patient-first attitude and foster a welcoming office culture.
• Respond promptly to all correspondence and focus on delivering the best experience for every patient.
• Participate in morning huddles prepared with relevant information.
• Adhere strictly to HIPAA and OSHA guidelines, maintaining a clean and organized workspace.
• Build strong relationships with patients to encourage referrals and repeat visits.
• Complete new patient summaries and ensure proper follow-up for recare appointments.
• Promote a sense of urgency in treatment planning.
• Support team goals and be flexible to take on special projects.
• Create solutions-focused strategies when challenges arise.
• Cross-train to support team activities during busy periods.

Requirements

• Excellent communication skills and a strong customer service orientation.
• Ability to work efficiently in a fast-paced environment.
• Commitment to continuous learning and professional growth.