Customer Service Representive

$33,280 - $33,280/Yr

Choice Party Linens - Prospect Park, PA

Full-time - Entry Level

Onsite - Prospect Park, PA

Personal and Laundry Services

About the position

The Customer Service Representative at Choice Party Linens Inc. plays a crucial role in providing exceptional service and support to customers in the party rental industry. This full-time position involves direct interaction with customers, processing orders, and ensuring a smooth operational flow within a fast-paced, collaborative environment. The role includes comprehensive training to equip employees with the necessary skills and knowledge to excel in their responsibilities.

Responsibilities

• Answering customer calls in an efficient, upbeat and friendly manner
• Follow procedures to accurately process orders and communicate customer concerns
• Data entry of email, phone and online orders
• Efficiently perform all job duties in a fast-paced environment
• Make calls from customer lists to generate new business relationships
• Occasionally attend industry networking events and possibly attend trade shows
• Willingness to perform a variety of duties within the warehouse as needed (May include quality assurance checks, assisting customers with pickups and returns, etc.)

Requirements

• Excellent communication skills
• Ability to work in a fast-paced environment
• Strong data entry skills
• Customer service experience
• Willingness to learn and adapt to various tasks

Nice-to-haves

• Experience in the party rental industry
• Familiarity with order processing systems
• Networking skills

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Opportunities for advancement
• Paid holidays
• Paid training
• Profit sharing
• Paid vacation
• Tuition reimbursement
• Free linen rentals
• Health, dental and additional voluntary benefits
• Paid daily lunch break
• Employee rewards and recognition