Customer Service Retail Admin (Req 11863)

Southern States Cooperative - Georgetown, KY

Full-time - Entry Level

Georgetown, KY

Repair and Maintenance

About the position

The position at Southern States Cooperative involves performing a variety of customer service and business office functions within an agronomy, farm supply, member co-op, and/or petroleum location. This multi-level role ranges from entry-level customer support and bookkeeping to senior-level customer relations and office administration, focusing on assisting management, staff, and customers with inquiries and operations.

Responsibilities

• Assist management and staff, vendors, suppliers, customers, sales team, and other business partners with inquiries regarding daily operations.
• Provide timely information requiring knowledge of SSC policies, orders, operations, and current initiatives.
• Communicate in a courteous and professional manner.
• Answer primary business phone and email account.
• Provide information regarding order status, product availability, services, and current initiatives.
• Contact customers via telephone to assist with issues and questions about products and services.
• Open, sort, and distribute US mail and parcel deliveries.
• Receive and process delivery tickets and work orders for a variety of products and related services.
• Accurately enter order information into the system and communicate details according to location/company procedures.
• Schedule delivery and/or service appointments for new and recurring orders.

Requirements

• High School diploma is required.
• Prefer 6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment.
• Prefer experience in agribusiness or related field.
• Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner.
• Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment.
• Able to learn and effectively apply knowledge of a variety of store merchandise to correctly answer general customer questions and make recommendations.
• Attention to detail to perform check-out, exchange and return transactions, handle cash accurately and maintain awareness of merchandise to reduce incidences of loss.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Plan with Company Match
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• Life Insurance
• Accident Death and Dismemberment Insurance
• Paid Time Off
• Vacation Buy-Back
• Company Holidays
• Tuition Assistance
• Employee Assistance Program
• Legal Services
• Long Term Care Insurance
• Pet Insurance
• Employee Merchandise Discounts
• Wellness Program
• Volunteer Program
• Employee Referral Bonus Program