Customer Service Retail Manager

$65,000 - $70,000/Yr

Ck Supply - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Retail Manager at CK Supply is responsible for driving store profitability while fostering a culture of customer satisfaction and employee engagement. This role requires balancing team management, business goals, and high standards of customer service, emphasizing strong leadership and effective communication skills.

Responsibilities

• Overseeing daily functions and promoting company policies while complying with guidelines.
• Monitoring sales and ensuring General Manager accountability for the branch.
• Regular visits to branch stores to maintain operational standards.
• Maintaining a scorecard with key metrics for each branch.
• Supporting and managing all sales groups including Retail/Counter Sales, Inside Sales, and Outside Sales.
• Supporting CK's relationship with outside organizations (MCA, ASA, SMACNA, AWS, etc.).
• Serving on the product committee and other committees as needed.
• Following and enforcing all safety guidelines and requirements, including proper personal protective equipment for employees and visitors.
• Being on the after-hours call list for key accounts.
• Performing other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Previous welding equipment knowledge and at least 1 year of experience performing comparable duties.
• Excellent verbal and written communication skills.
• Ability to handle diverse individuals and situations in a professional manner.
• Proficient in operating office equipment, including but not limited to computer, phone, fax machine, etc.
• Proficient in basic computer software including Microsoft Office Suite.
• Ability to move and handle merchandise up to 75lbs.
• Ability to sit for long periods and perform physical activities such as stooping, twisting, kneeling, and bending.

Nice-to-haves

• Management experience
• Mid-level experience in a similar role
• Strong leadership and people management skills
• Sales and business acumen
• Organizational skills and adaptability

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee stock ownership plan
• Life insurance