Customer Service Retail Manager

$65,000 - $70,000/Yr

Ck Supply - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Retail Manager is responsible for driving store profitability while fostering a culture of customer satisfaction and employee engagement. This role requires balancing team management, business goals, and high standards of customer service, ensuring a positive shopping experience for customers and a supportive environment for employees.

Responsibilities

• Overseeing daily functions and promoting company policies while complying with guidelines.
• Monitoring sales and ensuring accountability for branch performance by the General Manager.
• Regular visits to branch stores to maintain operational standards.
• Maintaining a scorecard with key metrics for each branch.
• Supporting and managing all sales groups including Retail/Counter Sales, Inside Sales, and Outside Sales.
• Supporting CK's relationship with outside organizations such as MCA, ASA, SMACNA, and AWS.
• Serving on product and other committees as needed.
• Following and enforcing all safety guidelines and requirements, including proper personal protective equipment for employees and visitors.
• Being on the after-hours call list for key accounts.
• Performing other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Previous welding equipment knowledge and at least 1 year of experience performing comparable duties.
• Excellent verbal and written communication skills.
• Ability to handle diverse individuals and situations in a professional manner.
• Proficient in operating office equipment, including computer, phone, and fax machine.
• Proficient in basic computer software including Microsoft Office Suite.
• Ability to move and handle merchandise up to 75lbs.
• Ability to sit for long periods and perform physical activities such as stooping, twisting, kneeling, and bending.

Nice-to-haves

• Strong leadership and people management skills.
• Sales and business acumen with the ability to analyze performance metrics and upsell products.
• Organizational skills with adaptability and flexibility in a fast-paced environment.

Benefits

• Competitive salary
• Employee and Family owned
• Open-book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan)
• Retirement Plan 401(K) with company match
• Paid Time Off