Customer Service - Retail Operations Coordinator

$33,280 - $35,360/Yr

Ashley Furniture - Henrietta, NY

Full-time - Entry Level

Henrietta, NY

1-10 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Operations Coordinator at The Wellsville Group dba Ashley HomeStore is responsible for ensuring operational excellence within the store while supporting the retail management and sales team. This role involves auditing sales transactions, managing inventory, and facilitating communication between various departments to enhance customer service and operational efficiency. The ideal candidate is detail-oriented, a problem solver, and possesses strong organizational skills.

Responsibilities

• Audit all sales and payment transactions within the retail location.
• Receive weekly merchandise transfer trucks.
• Conduct and reconcile weekly inventory and complete inventory cycle counts on the showroom floor.
• Review missed punches and overtime hours for showroom team members.
• Assist with maintaining the schedule for showroom team members.
• Partner with the General Manager weekly to support the needs of the sales team.
• Conduct trainings on current systems and processes for all team members.
• Facilitate building maintenance, technician, and IT needs.
• Partner with the Customer Service Center to resolve customer service concerns.
• Review guest accounts for payment breakdowns and service resolutions.
• Reconcile showroom funds monthly.
• Assist merchandise and design team by generating tags and resolving inventory and SKU discrepancies.
• Generate routine reports outlined by the General Manager or Corporate Operations.
• Serve as a liaison between Corporate Support Departments and the retail location.
• Update and assign walkie talkies.
• Oversee office and cleaning supply list.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office, STORIS, and point of sales programs.
• Strong attention to detail and excellent organizational and time management skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to communicate effectively with co-workers, colleagues, and external contacts.
• Ability to work autonomously and ask for guidance when needed.
• Strong interpersonal skills and a strong sense of ethics.

Nice-to-haves

• Prior retail operational experience preferred.
• 2 years of customer service or retail experience preferred.
• 2 years of experience with Microsoft Excel preferred.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Referral program