Customer Service/Sales Agent

Xanterra - Salt Lake City, UT

Part-time - Entry Level

Onsite - Salt Lake City, UT

5,001-10,000 employees

Accommodation

About the position

The Customer Service/Sales Agent position at Xanterra Travel Collection involves providing exceptional service to guests seeking travel experiences in national parks. This role is fully remote, allowing agents to work from home while handling inbound calls and chats. Agents will sell and explain travel packages, contributing to memorable adventures for guests. The company emphasizes personal and professional growth, offering a supportive work environment and clear career paths.

Responsibilities

• Handle inbound calls and chats from guests interested in travel experiences.
• Sell and explain travel packages related to national parks.
• Provide a unique customer service experience on every interaction.
• Participate in a paid 3-week training program to learn about products and services.
• Maintain a friendly and helpful attitude when communicating with guests and co-workers.

Requirements

• Flexibility to work until 7pm MST and weekends as needed.
• Ability to learn and adapt to new information and processes.
• Strong communication skills, both open and honest.
• A quiet and dedicated work-from-home area free from distractions.
• Hardwired internet connection with a minimum download speed of 40mbs.

Nice-to-haves

• Experience in customer service or sales roles.
• Interest in travel and national parks.

Benefits

• Medical, Dental & Vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life & Disability insurance
• Accident, Hospital & Critical Illness insurance
• Pet Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Employee Assistance Plan
• Education Assistance
• Employee discounts and travel deals