Customer Service & Sales Associate

$36,400 - $71,500/Yr

Be Marketing - Oak Brook, IL

Full-time - Entry Level

Oak Brook, IL

Professional, Scientific, and Technical Services

About the position

The Customer Service & Sales Associate role at Be Marketing Inc. in Oak Brook, IL, is a full-time position that combines customer service expertise with sales skills to enhance customer experiences and drive sales growth. The role offers a competitive pay structure with a base salary and uncapped commission potential, making it ideal for motivated individuals who excel in communication and customer engagement.

Responsibilities

• Engage Customers: Welcome customers in-store, build rapport, and understand their needs to provide tailored product recommendations.
• Sales Generation: Present product features, benefits, and pricing in a compelling manner to encourage purchases and drive sales growth.
• Customer Service Excellence: Address customer questions, resolve concerns, and ensure satisfaction by delivering top-notch service at every interaction.
• Upselling & Cross-selling: Identify opportunities to upsell or cross-sell additional products to enhance the customer experience.
• Product Knowledge: Stay updated on product features, benefits, and current promotions to provide accurate information to customers.
• Promote Special Offers: Inform customers about current discounts, promotions, and special deals to maximize sales opportunities.
• Sales Tracking: Record and track individual sales metrics and performance goals on a weekly basis.
• Build Customer Loyalty: Foster long-term relationships with customers to drive repeat business and customer loyalty.
• Collaborate with Team: Work closely with colleagues to create a positive and efficient retail environment.
• Support Store Operations: Assist in organizing and maintaining a clean and attractive sales floor, ensuring that product displays meet company standards.

Requirements

• High School Diploma or equivalent required; college degree in Business, Marketing, or related field is a plus.
• Strong interpersonal skills and a genuine desire to help customers find solutions.
• Previous experience in sales, customer service, or retail is preferred but not required.
• Excellent communication skills to effectively engage and persuade customers.
• Friendly, enthusiastic, and driven to succeed in a sales environment.
• Goal-oriented with a results-driven mentality and the ability to work independently.
• Ability to manage time effectively to meet sales goals and handle customer inquiries.
• Must be available to work a flexible schedule, including weekdays and weekends.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Vision insurance