Customer Service Sales Specialist

$31,616 - $34,258/Yr

Bem Marketing - Fort Wayne, IN

Full-time - Entry Level

Fort Wayne, IN

About the position

The Customer Service Sales Specialist at BEM Marketing, Inc. is a dynamic role focused on enhancing customer service and sales strategies as part of an authorized AT&T dealer partnership. This position offers the opportunity to work closely with a Senior Manager, gaining insights into effective customer engagement and sales processes while contributing to the growth of the AT&T campaign.

Responsibilities

• Engaging directly with potential customers to present product and service solutions, guide them through the sales process, and ensure customer satisfaction.
• Collaborating with the existing customer service and sales team, participating in client meetings, and contributing to performance evaluations and employee onboarding.
• Supporting the daily growth and progress of our AT&T campaign.
• Advancing to training high-performing customer service and sales professionals after completing entry-level training.
• Analyzing the sales pipeline to identify areas for improvement and implement performance enhancement strategies.
• Working collaboratively across teams to address customer concerns and maintain a positive sales experience.
• Upholding our company culture and fostering a high level of team engagement.

Requirements

• Preferred 1-2 years of experience in business, sales, customer service, or management (although this is an entry-level position and comprehensive training will be provided).
• Experience in a client-facing or consumer-oriented role.
• Excellent communication skills, with the ability to articulate ideas, solutions, and concerns effectively.
• A proactive mindset with a willingness to take initiative and contribute to team goals.
• Demonstrated self-motivation and creativity.
• Strong interpersonal skills, with the ability to build and manage relationships across various teams and departments, including sales, customer success, and HR.

Benefits

• 401(k)
• On-the-job training