Customer Service/Sales Support Coordinator

Munters - Concord, NH

Full-time - Entry Level

Concord, NH

Merchant Wholesalers, Durable Goods

About the position

The Customer Service/Sales Support Coordinator at Munters Corporation is responsible for managing customer inquiries and orders related to GTEC/ECS Evaporative Cooling Media. This role involves scheduling shipments, processing orders through the ERP system, and ensuring effective communication with customers and internal teams. The position emphasizes exemplary customer service and relationship management, requiring collaboration with Account Managers and Application Engineers to resolve customer issues and facilitate order processing.

Responsibilities

• Manage customer relationships through exemplary customer service/relationship management.
• Engage the support of Account Managers and/or Application Engineers to assist with customer issues and inquiries as necessary.
• Facilitate responses to requests for prices and quotations by working with Account Managers / Application Engineers.
• Receive and process orders received by telephone, fax, and e-mail.
• Responsible for accurate order entry and utilizing the ERP (Glovia) system to process orders.
• Handle customer service responsibilities including order acknowledgment through the invoicing process and customer communication.
• Work with a diverse team in multiple locations, including coordination with Munters offices in Mexico and freight forwarding/warehousing agents.
• Issue Return Goods Authorizations (RGA's) permitting customers to return defective products.
• Support logistics coordination and paperwork for national and international shipments as needed for accounts.

Requirements

• High school diploma or GED.
• 3-5 years of relevant customer service experience.
• Previous experience with an ERP system.
• Experience or exposure to lean concepts.
• Solid understanding of Inco Terms and domestic freight terms.
• Strong problem identification and objection resolution skills.
• Exceptional verbal and written communication skills.
• Strong organizational skills and ability to multitask.

Nice-to-haves

• Experience in a manufacturing environment is desired.
• Experience with inventory and inventory movement processes is desired.

Benefits

• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule