Customer Service/Sales Support Representative

$41,600 - $41,600/Yr

Crown Packaging - Solon, OH

Full-time - Entry Level

Solon, OH

Support Activities for Transportation

About the position

Crown Packaging Corp. is seeking an experienced Customer Service/Sales Support Representative to act as the primary customer liaison during the full life-cycle order management process. This role involves collaboration with various stakeholders to facilitate product and information flow, ensuring excellent customer service and issue resolution throughout the order process.

Responsibilities

• Act as the primary customer liaison during the order management process.
• Collaborate with the outside sales team to develop relationships with customers, vendors, and internal partners.
• Deliver excellent customer service to customers at all times.
• Assist customers with product selection based on their packaging needs.
• Answer customer billing and service questions.
• Communicate with vendors and internal departments to obtain product information and resolve issues.
• Gather information for order entry, quoting, and advising on order status from customers.
• Perform order entry, expediting, and proof of deliveries.
• Receive and process inquiries, customer orders, changes, and requests.
• Provide customers with pricing and delivery information.
• Review open order reports.
• Perform general office work, including answering a multi-line phone system.

Requirements

• Minimum of 2 years customer service experience.
• Proficiency in MS Office products including Outlook, Excel, and Word.
• Basic knowledge of inventory management, purchasing, sourcing, accounts payable, accounts receivable, and supply chain management.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.

Nice-to-haves

• 1 year of sales support experience.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule